How It's Work
Understand how FixItNow makes issue tracking fast, simple, and efficient—from reporting to resolution.
Report an Issue
Clients or team members can quickly raise an issue using a simple, user-friendly form. No more back-and-forth emails or missed details—everything is captured and organized in one place.
A clear title and description
Attach screenshots or relevant files
Set priority (Low, Medium, High)
Set priority (Low, Medium, High)
Assign & Organize
Once submitted, the issue can be assigned to the right developer by either the client or the team member.
Real-Time Updates
Developers are instantly notified of their assigned tasks
Issue Status Tags
Each issue is tagged with a status like Open, To Be Tested, or Closed
Tasks Assigned
Everyone involved stays updated with real-time notifications
Collaborate in One Thread
FixItNow keeps all conversations related to the issue in a dedicated thread, so nothing gets lost.
Team members can ask questions, share updates
Clients can give feedback or clarifications
Everyone stays in the loop
Track Progress in Real-Time
Every issue has a live status indicator so users can instantly see where things stand. Whether it’s:
Open
To Be Tested
Closed
Issue Resolution &
Closure Workflow
Once the issue is resolved and verified by the assigned team member or client, it is updated to the Closed status. This final step not only confirms that the issue has been successfully addressed but also ensures complete transparency in the workflow.
Activity History
The system keeps a record of all comments, actions, and files
Issue Archive Access
Admins and clients can revisit past issues anytime
What Our Users Say
From reporting to resolution, FixItNow keeps your entire team aligned, responsive, and in control—every step of the way.